Want to see a real hero?

[pasithea]

You know that scene in 'The Incredibles' where the hero loses his job?

http://consumerist.com/2009/11/ex-bank-of-america-employee-tells-all-in-youtube-video.html


More people really should stand up to them. Bank of America seems like it's five minutes into 'A Handmaid's Tale' Except they're not freezing the accounts of all the women and 'undesirables'. Much too bold. No. They've found ways to do it within the law so that you'll never notice that you're being subdued until it's too late.

Comments

[ff00ff.livejournal.com]

My alleged tech support job last year was about 60% collections related. But lucky for me, all my training was in the technology related to the satellite TV service. I knew fuck all about our "business rules" except for a short list on the intranet site. Basically I was giving people credits left and right for unpaid bills, applying in-warranty charges for people who were way out of warranty, etc. I eventually even toyed around in these sub-programs that were always running on my workstation, because the interface I used to interact with a customer's account was basically a program running on top of a program running on top of a program, the original program being some command line bullshit from like 1994. I figured out how to essentially erase someone's entire bill without also erasing their service, or change their payment history records. I never did do that stuff, but it was fun, when I had the most unreleasable customer to have a magic wand to say "Hey, you're not happy, tell you what, no bill this month, happy now?" that never made the sort of person who I'd do that for happy, they'd say "I'd be happier if this never happened at all you jerk!"--as if I hadn't just done a favor for them that I probably signed something in my contract about it leading to prosecution for criminal fraud--but thing was, My managers, reviewing my calls either weren't listening to those few outrageous instances, or didn't care that I regularly played fast and loose with matters of billing because I was supposed to be a tech support agent. I actually got high praise for my ability to "De-escalate" calls, which I basically did by keeping my Smooth Jazz radio host voice (often mistaken for a girls, or maybe just a eunuch) while throwing waived fees at an irate customer. I much more enjoyed the forensic process of diagnosing a technical problem over the phone. The forensic process of tracking down every discount, exception, payment extension etc. that I could give a delinquent payer within the rules, and then deciding which extra ones I'd give them that I was pretty sure I didn't have the authority to approve on my own was somewhat less fulfilling, after all this was a monthly fee most of these people had been paying for years, not a boobytrapped credit card that had suddenly sprung a 30% APR on them.